IBT Expands Outsourcing With AI Customer Experience Platform

IBT helps businesses communicate with their customers and manage the work that follows.

It has launched a platform called IBTx.ai.

The platform uses artificial intelligence to answer messages and phone calls.

It can collect contact details, book appointments and create service requests.

It can also send reminders, feedback requests and follow-up messages.

When a problem is complicated or sensitive, the conversation can be transferred to a human employee.

The system keeps information such as transcripts, contact records and service tickets.

This helps employees understand what has already happened.

IBT says the platform supports English and Arabic and can be used across many industries.