Archive · 24 Sep 2026
Kerala Consumer Court Orders Tour Operator to Pay Rs 95,000
A family paid money for a holiday to Gujarat and Rajasthan.
They expected the tour operator to arrange their travel.
After receiving Rs 80,000, the operator allegedly stopped answering their messages.
The holiday was not arranged, and the money was not returned.
The family took the matter to a consumer commission.
The commission said the operator had failed to provide the promised service.
It ordered the operator to return the money with interest.
It also ordered extra payments for the family’s distress and legal expenses.
A Kerala family paid Rs 80,000 toward a Gujarat-Rajasthan holiday package.
The tour operator allegedly stopped responding and did not arrange the trip or refund the advance.
The Kannur District Consumer Disputes Redressal Commission found deficiency in service and unfair trade practice.
The operator must refund Rs 80,000 with 9% annual interest.
The commission also awarded Rs 10,000 for mental agony and Rs 5,000 in litigation costs.
- Who
- A Kerala government employee, his wife and two children complained against a tour operator.
- What
- The Kannur District Consumer Disputes Redressal Commission ordered the operator to pay Rs 95,000 plus interest.
- When
- The family paid the advance in February; the commission issued its order on August 31.
- Where
- The case was decided by the Kannur District Consumer Disputes Redressal Commission in Kerala.
- Why
- The operator allegedly failed to arrange the promised holiday or refund the Rs 80,000 advance.
- Advance paid
- Rs 80,000
- Planned destination
- Gujarat and Rajasthan
- Package price
- Rs 1.19 lakh
- Interest on refund
- 9% annually from the payment date until repayment
- Mental agony compensation
- Rs 10,000
- Litigation expenses
- Rs 5,000
- Compliance period
- 30 days