Archive · 12 Jun 2025
Zoom Launches AI-First Contact Center in India
Zoom has launched its contact center service in India.
This new service, called Zoom Contact Center, helps businesses talk to their customers using different ways like calls, video, and messaging.
The service will use data centers located in India.
Businesses can use their current phone service with Zoom and can use AI features such as self service options, and analytics to make things run more smoothly.
Zoom Contact Center launched in India, an AI-first, omnichannel service.
The service supports voice, video, virtual agents, social media, email, and messaging apps.
Zoom Contact Center uses Zoom data centers in India.
BYOC (Bring Your Own Carrier) allows businesses to retain their existing PSTN provider.
AI features include self-service solutions and predictive analytics to improve efficiency.
- Who
- Zoom
- What
- Zoom launched its Zoom Contact Center in India.
- When
- Not mentioned in the article.
- Where
- India
- Why
- To enable businesses in India and global multinational corporations with a domestic presence to unify customer and employee engagement.
- Service Type
- Contact-center-as-a-service (CCaaS)
- Channels Supported
- Voice, video, virtual agents, social media, email, and messaging apps
- Data Center Location
- India
- BYOC
- Bring Your Own Carrier
- Key Feature
- AI-first, omnichannel solution
