Archive · 3 Jan 2026
Thiruvananthapuram Airport Upgraded to Level 3
The Thiruvananthapuram International Airport in India has been given a special award called Level 3 accreditation.
This award is given by the Airports Council International (ACI) to airports that do a great job taking care of their passengers.
The airport was already at Level 2, but now it has been upgraded to Level 3.
This means the airport has improved a lot in making passengers happy.
They have added more shops and food places, and they have also started using new technology like Digi Yatra and e-gates to make things easier for travelers.
The airport has been making changes based on what passengers need and want, and this has helped them get the higher level award.
Thiruvananthapuram International Airport (TRV) upgraded to Level 3 accreditation for customer experience by Airports Council International (ACI).
Previous accreditation was Level 2, awarded in July 2024.
Level 3 accreditation based on parameters like airport culture, governance, operational improvement, and customer strategy.
Airport implemented initiatives like increased retail and food counters, Digi Yatra, Fast track immigration, automatic cleaning system, and e-gates.
Changes made based on passenger requirements and observations over the last few years.
- Who
- Thiruvananthapuram International Airport (TRV)
- What
- Upgraded to Level 3 accreditation for customer experience
- When
- January 3, 2025
- Where
- Thiruvananthapuram, India
- Why
- To achieve excellence in customer experience management
- Airport
- Thiruvananthapuram International Airport (TRV)
- Accreditation Level
- Level 3
- Accreditation Authority
- Airports Council International (ACI)
- Previous Level
- Level 2 (July 2024)
- Key Parameters
- Airport culture, governance, operational improvement, measurement, customer strategy, customer understanding
- Initiatives
- Increased retail and food counters, Digi Yatra, Fast track immigration, automatic cleaning system, e-gates
