Archive · 10 Aug 2025
IndiGo Ordered to Pay ₹1.75 Lakh for Unhygienic Seat
A passenger on an IndiGo flight found her seat dirty and complained.
The airline didn't fully address the issue to the passenger's satisfaction.
She took the airline to a consumer court, who agreed that the airline provided poor service.
IndiGo was ordered to pay ₹1.5 lakh for the passenger's distress and an additional ₹25,000 for legal fees.
The court also pointed out that IndiGo didn't provide important flight documents which damaged their defense.
IndiGo was ordered to pay a female passenger ₹1.5 lakh for mental agony, physical discomfort, and harassment.
The passenger's flight was from Baku to New Delhi on January 2.
The consumer court found IndiGo guilty of service deficiency due to an "unhygienic, dirty and stained" seat.
The court also ordered IndiGo to pay ₹25,000 for litigation costs.
The court noted IndiGo's failure to provide the Situation Data Display (SDD) report, weakening their defense.
- Who
- The Delhi consumer court ruled in favor of the passenger against IndiGo Airlines.
- What
- IndiGo was ordered to pay compensation for providing an 'unhygienic' seat and failing to handle the complaint appropriately.
- When
- The incident occurred on January 2, with the order issued on July 9.
- Where
- The flight was from Baku to New Delhi; the consumer court is in Delhi.
- Why
- The court found the airline guilty of deficiency in service by providing an unclean seat and inadequate response to the complaint.
Passenger's Perspective
IndiGo's Perspective
Seat Condition and Complaint Handling
Passenger's Perspective
The passenger experienced an unclean seat and unsatisfactory complaint handling, leading to mental and physical distress.
IndiGo's Perspective
IndiGo claims to have offered the passenger an alternate seat, which was accepted.
- Airline
- IndiGo
- Total Compensation
- ₹1.75 lakh
- Reason for Fine
- Unclean Seat, Harassment
- Complainant
- Female Passenger
- Route
- Baku to New Delhi
- Date of Incident
- January 2, 2025
- Litigation Expenses
- ₹25,000
Sources
IndiGo Fined Rs 1.5 Lakh For Providing Unhygienic, Stained Seat To Passenger
IndiGo Slapped With Rs 1.5 Lakh Fine For Providing 'Dirty, Unhygienic' Seat To Passenger
IndiGo Told To Pay Rs 1.5 Lakh For Providing 'Dirty, Unhygienic' Seat To Passenger
' ₹1.5 lakh compensation': Indigo held guilty for providing woman with 'unhygienic, stained' seat in Baku-Delhi flight
IndiGo fined Rs 1.75 lakh for giving passenger ‘unhygienic, dirty and stained’ seat
IndiGo Airlines To Pay ₹1.5 Lakh Compensation For Providing Unhygienic & Stained Seat To Woman Passenger