Archive · 25 Sep 2026
Perfios CEO Says Banks Will Adopt Agentic AI Gradually
Nitin Chugh leads Perfios, a company that makes technology for banks and financial firms.
He says banks are not ready to let AI agents control every financial task by themselves.
Different safeguards would be added by AI model makers, technology companies and banks.
Rules, human oversight and records of each action would also be needed.
AI could help banks detect fraud before money moves away.
It could also help lenders study more information when deciding whether to give a loan.
People would still make important decisions, although AI could help them work faster and learn sooner.
Perfios plans to build AI-assisted workflows for onboarding, lending, fraud detection and collections.
Perfios CEO Nitin Chugh says banks and fintechs have similar technology access, but fintechs increasingly provide specialised domain expertise.
Financial institutions will need layered safeguards, governance, regulation, compliance and audit trails before AI agents manage complete financial workflows.
Agentic payments will develop gradually as banks, customers and multiple AI agents become more comfortable working together.
Perfios is prioritising near-real-time fraud detection because stopping money transfers becomes harder once funds leave a bank.
AI may add more lending signals and streamline underwriting, but traditional credit bureau scores will remain one input among many.
- Who
- Nitin Chugh, managing director and chief executive officer of Perfios, discussing the role of AI in banking and fintech.
- What
- The gradual adoption of agentic AI for payments, lending, fraud prevention, cybersecurity and other banking workflows.
- When
- The discussion covers Perfios’s plans over the next two to three years; the interview’s publication date is not stated.
- Where
- The interview concerns financial institutions and Perfios’s international markets; no specific location is stated.
- Why
- Banks need stronger governance, oversight, security and coordination before AI agents can manage end-to-end financial processes.
- Executive
- Nitin Chugh, managing director and chief executive officer of Perfios
- AI approach
- Agentic workflows will require safeguards from foundational models, technology providers and banks.
- Accountability
- Responsibility is expected to be shared across multiple layers, supported by audit trails and traceability.
- Fraud prevention
- Near-real-time action is important because stopping funds becomes harder after they move between banks.
- Lending
- AI can combine traditional lending information with additional signals from public and consented sources.
- Acquisitions
- Clari5, CreditNirvana and IHX broaden Perfios’s coverage and support integrated platforms.
- Planned workflows
- Perfios is developing agentic onboarding, underwriting, fraud detection and collections.