Archive · 23 Jul 2026
Railways Ordered to Pay Rs 10 Lakh for Passenger Injury
A young woman was waiting to board a train at Srikakulam Road Railway Station when an unattended drilling machine started suddenly and injured her leg.
She suffered serious injuries that required surgery and affected her mobility and career prospects.
She filed a complaint against the East Coast Railway, seeking compensation.
The Railways argued that the contractor was responsible, but the commission ruled that the Railways had a duty to ensure passenger safety.
The commission ordered the Railways to pay Rs 10 lakh as compensation for her injuries, mental agony, and loss of future prospects.
This ruling highlights that public authorities cannot avoid liability by shifting responsibility to contractors.
A 21-year-old BTech graduate suffered leg injuries from an unattended drilling machine at Srikakulam Road Railway Station.
The East Coast Railway was ordered to pay Rs 10 lakh compensation for deficiency in service and failure to ensure safety.
The Railways argued that the contractor was responsible, but the commission ruled that the Railways had a duty to ensure passenger safety.
The passenger had already received Rs 2.6 lakh from the contractor but sought additional compensation for her injuries and future prospects.
The commission considered the passenger's age and potential social consequences in determining the compensation.
- Who
- A 21-year-old BTech graduate and the East Coast Railway
- What
- The Railways were ordered to pay Rs 10 lakh compensation for injuries caused by an unattended drilling machine
- When
- The exact date is not specified
- Where
- Srikakulam Road Railway Station, Andhra Pradesh
- Why
- The Railways were found guilty of deficiency in service and failure to ensure safety during maintenance work
Passenger's Argument
Railways' Argument
Liability for the Incident
Passenger's Argument
The passenger argued that the Railways failed to ensure safety during maintenance work, leading to her injuries.
Railways' Argument
The Railways claimed that the contractor was solely responsible for safety during the execution of work.
Compensation Received
Passenger's Argument
The passenger sought compensation for her injuries and future prospects.
Railways' Argument
The Railways argued that the passenger had already received Rs 2.6 lakh from the contractor and suppressed this fact.
- Complainant
- 21-year-old BTech graduate
- Injury Location
- Srikakulam Road Railway Station
- Incident Date
- Not specified
- Compensation Ordered
- Rs 10 lakh
- Compensation Received from Contractor
- Rs 2.6 lakh
- Ruling Body
- District Consumer Commission, Andhra Pradesh
- Railway Administration
- East Coast Railway