Financial Firms Must Change Mindsets and Tech to Scale AI

Financial companies are discussing how to use a newer kind of artificial intelligence called agentic AI.

This technology could help with lending, housing finance and investments.

It may also help informal borrowers communicate through multilingual voice-to-text tools.

The speakers said companies need to change how they think about technology.

They may also need to redesign their computer systems to use AI at a larger scale.

AI could make financial services faster and improve customer experiences.

However, companies must protect data and build trust.

They also need to handle new security and compliance risks.