Archive · 2 Jul 2025
MakeMyTrip Liable for Fraud and Fees, Ordered to Pay Customer
A customer sued MakeMyTrip (MMT) because of fraudulent transactions on their account and incorrect cancellation fees.
The customer's flight tickets were canceled without their permission, and they didn't get back all their money.
Also, someone used the customer's account to buy other tickets.
The court agreed with the customer, saying MMT should have done more to protect the customer's money and privacy.
The court ordered MMT to pay the customer money to cover what they lost, as well as for their trouble and legal fees.
The court also said MMT should have a better system to handle these kinds of problems.
Mumbai consumer court found MakeMyTrip (MMT) guilty of deficient service and unfair trade practices.
The court cited MMT's failure to address fraudulent transactions and improper deduction of cancellation fees.
A customer reported fraudulent transactions and received inadequate refunds for canceled tickets.
The commission ordered MMT to pay the customer Rs 1.37 lakh for financial losses, mental distress, and legal expenses.
The court criticized MMT for lacking a standard procedure to address customer complaints related to fraudulent activities.
- Who
- The District Consumer Disputes Redressal Commission, Mumbai, ruled against MakeMyTrip.
- What
- Consumer court ruled against MakeMyTrip for poor service and unfair practices related to fraudulent transactions and cancellation fees.
- When
- June 30, 2024 (order date).
- Where
- Mumbai, India.
- Why
- MakeMyTrip was found guilty of failing to prevent fraudulent transactions, deducting incorrect cancellation fees, and lacking adequate procedures to handle customer complaints.
Customer's Claims
MakeMyTrip's Defense
Cancellation Disputes
Customer's Claims
Customer reported unauthorized cancellation and transactions causing financial loss.
MakeMyTrip's Defense
MakeMyTrip stated the customer initiated the cancellations and refunds were processed according to policy.
Refund Discrepancies
Customer's Claims
Customer claimed the refund received was less than due.
MakeMyTrip's Defense
MakeMyTrip said they had already refunded the amount lost in fraudulent transactions.
- Defendant
- MakeMyTrip
- Court
- District Consumer Disputes Redressal Commission, Mumbai
- Ruling
- Guilty of deficient service and unfair trade practices
- Compensation
- Rs 1.37 lakh
- Issue
- Fraudulent Transactions, Cancellation Fees
- Customer Complaint
- Tickets canceled, inadequate refunds, unauthorized transactions