Archive · 24 Jun 2025
Amazon Refuses Laptop Refund, Customer Alleges Wrong Item Return
A customer says Amazon won't give them ₹85,000 back after they returned a broken laptop.
They sent back the laptop and have proof, but Amazon claims they sent a different product.
The customer shared the problem online, hoping to get help.
Many people online are telling them to take the issue to court.
Some people think this might be a trick where someone swaps the products after they are picked up.
Customer alleges Amazon India denied an ₹85,000 refund for a returned laptop.
The customer claims Amazon falsely accused them of returning a different product.
The customer returned an HP Victus gaming laptop due to a technical defect.
Amazon's logistics partner picked up the laptop, and return was confirmed.
The customer shared the issue on Reddit and Twitter, seeking legal advice.
- Who
- A customer and Amazon India.
- What
- Amazon denied a refund to a customer after they returned a laptop, accusing the customer of returning the wrong item.
- When
- The laptop was ordered in late May.
- Where
- India
- Why
- The customer requested a return due to a technical defect and was denied a refund.
Customer
Amazon India
Product Return Accuracy
Customer
The customer claims they returned the original laptop and provided all the required documents.
Amazon India
Amazon claims the customer returned the wrong product.
- Refund Amount
- ₹85,000
- Product
- HP Victus gaming laptop
- Issue
- Denied refund
- Platform
- Amazon India
- Customer Action
- Posted on Reddit and Twitter