Archive · 21 May 2025
Consumer Court Orders Bank to Refund Rs 2.4 Lakh in Fraud Case
A man's bank account was hacked, and money was stolen.
The bank didn't check who the money was going to, so the hackers got away with the money.
The man complained to a special court for consumers.
The court agreed the bank made a mistake, because they did not follow the correct steps to verify the recipients of money transfers.
The court ordered the bank to give the man back the money he lost, plus extra money to cover costs.
A consumer court in Dehradun ruled in favor of a customer who lost money due to online fraud.
The court found ICICI Bank responsible for inadequate KYC verification.
The bank was ordered to refund Rs 2.4 lakh to the customer.
The bank must also pay Rs 25,000 for compensation and legal costs.
The fraud involved unauthorized transactions totaling Rs 5 lakh in 2016.
- Who
- Ashutosh Vijan, a merchant navy employee, and ICICI Bank.
- What
- A consumer court directed ICICI Bank to refund Rs 2.4 lakh to a customer due to online fraud.
- When
- The fraudulent withdrawals occurred in 2016.
- Where
- Dehradun.
- Why
- The bank failed to properly verify recipient accounts, enabling fraudulent withdrawals.
- Bank
- ICICI Bank
- Customer's Loss
- Rs 2.4 lakh
- Court
- Dehradun Consumer Court
- Compensation
- Rs 25,000
- Fraudulent Transactions
- Rs 5 lakh total
- Interest
- 7% annual