Archive · 26 Jul 2025
Railways Receive Thousands of Food Quality Complaints
People have been complaining about the food quality on Indian trains.
Over the past five years, there have been more than 19,000 complaints.
The government is taking action by issuing warnings and imposing fines on the vendors who supply the food.
They are also checking the food quality and have a system where they choose vendors fairly.
The officials are making sure that the food provided is safe and good quality.
Indian Railways received over 19,000 food quality complaints in 5 years.
Complaints decreased from 7,026 in FY24 to 6,645 in FY25.
Fines were imposed in 3,137 cases related to bad food.
Warnings were issued in 9,627 cases and vendors were advised in 4,467 cases.
The IRCTC awards contracts for onboard catering through competitive bidding.
- Who
- Passengers, Railways, IRCTC, and Food Vendors
- What
- Over 19,000 complaints of bad food quality were received in the last five years.
- When
- In the last five financial years.
- Where
- Indian Railways
- Why
- To address passenger complaints and maintain food quality standards.
Passenger Concerns
Government Response
Food Quality Concerns
Passenger Concerns
Poor food quality on trains.
Government Response
Actions are being taken to improve food quality, and contracts are awarded fairly.
- Total Complaints (5 yrs)
- 19,427
- Complaints (FY24)
- 7,026
- Complaints (FY25)
- 6,645
- Fines Imposed
- 3,137 cases
- Warnings Issued
- 9,627 cases
- Contracts Awarded To
- 20 entities
Sources
Madhya Pradesh: Railways Tightens Catering Norms At Itarsi Junction
IRCTC received 6,645 complaints related to food quality in 2024-25: Railway Minister
IRCTC Got Over 6,000 Complaints On Poor Food Quality In 2024-25: Minister