Archive · 27 Jul 2026
Manali Resort Fined for Denying Booked Accommodation
A family from Gurgaon booked a resort in Manali in advance.
When they arrived, the resort refused to give them a room and only returned their advance payment.
The family felt very upset and took the resort to court.
The court said the resort was wrong and made them pay Rs 20,000 to the family for the trouble they caused.
The court also made the resort pay Rs 11,000 for the court fees.
The family had to travel a long way and were left without a place to stay, which the court said was not fair.
A family from Gurgaon was denied accommodation at The Allure Grand Resort in Manali despite having a confirmed booking.
The resort refunded the advance payment of Rs 10,000 but did not provide any further assistance.
The family filed a complaint with the Gurgaon District Consumer Disputes Redressal Commission.
The court ruled in favor of the family and ordered the resort to pay Rs 20,000 in compensation and Rs 11,000 in litigation costs.
The court noted that the resort's actions caused considerable mental agony and harassment to the family.
- Who
- A family from Gurgaon and The Allure Grand Resort in Manali
- What
- The resort denied accommodation despite a confirmed booking, leading to a consumer court case.
- When
- The incident occurred on October 5, 2021, and the court decision was made on July 13.
- Where
- The incident took place in Manali, and the court case was in Gurgaon.
- Why
- The resort denied the booked accommodation, causing harassment to the family, and the court ruled in favor of the complainant.
Complainant's Perspective
Resort's Perspective
Service Deficiency
Complainant's Perspective
The resort denied accommodation despite a confirmed booking, causing mental agony and harassment.
Resort's Perspective
The resort refunded the advance payment, which they considered sufficient compensation.
- Complainant's Location
- Gurgaon
- Resort Name
- The Allure Grand Resort
- Advance Payment
- Rs 10,000
- Compensation Awarded
- Rs 20,000
- Litigation Costs
- Rs 11,000
- Date of Incident
- October 5, 2021
- Court Decision Date
- July 13