Archive · 23 Jul 2026
Air India Passenger Claims Rs 55,000 Tripod Damaged
A photographer named Sameer Punjabi had his expensive tripod damaged during an Air India flight from Goa to Mumbai.
He had specifically asked the ground staff to handle it carefully as it was fragile.
When he collected his baggage, he found his tripod and monopod completely destroyed.
He filed a report and waited for hours but was offered only Rs 5,000 as compensation, which he found inadequate.
He also showed a video of baggage being mishandled to the customer service executive, who said that's how luggage is usually loaded.
The incident went viral on social media, with users urging Air India to take action.
Air India apologized and asked for his PNR to assist further.
Photographer Sameer Punjabi's Rs 55,000 tripod was damaged during an Air India flight from Goa to Mumbai.
He had specifically requested careful handling due to the tripod's fragile condition.
Air India offered only Rs 5,000 as compensation, which Punjabi found inadequate.
Punjabi provided a video showing baggage being mishandled, but the airline's executive said it was standard procedure.
The incident went viral on social media, with users urging Air India to take action.
- Who
- Sameer Punjabi, a photographer
- What
- Damage to a professional tripod during an Air India flight
- When
- July 20
- Where
- Goa to Mumbai
- Why
- Mishandling of baggage during transit
Passenger's Perspective
Air India's Response
Compensation Offered
Passenger's Perspective
The passenger expected fair compensation for the damaged tripod valued at Rs 55,000 but was offered only Rs 5,000.
Air India's Response
Air India apologized and requested the passenger's PNR to assist further, implying they might reconsider the compensation.
Handling of Baggage
Passenger's Perspective
The passenger claimed that the baggage was mishandled and provided a video showing luggage being thrown during handling.
Air India's Response
Air India's customer service executive stated that the handling was standard procedure.
- Passenger Name
- Sameer Punjabi
- Item Damaged
- Professional tripod
- Value of Tripod
- Rs 55,000
- Flight Route
- Goa to Mumbai
- Date of Incident
- July 20
- Compensation Offered
- Rs 5,000
- Airline Response
- Apologized and requested PNR for further assistance