NFR Improves Passenger Satisfaction via Support and Grievance Redressal

Imagine a train company, NFR, that's working hard to make passengers happy.

They have a special system called 'RAILMADAD' where people can report problems like a dirty train or a broken seat.

When you have a problem, you can call the helpline 139.

They're fixing lots of problems quickly, like cleaning, broken equipment, overcharging for food, and other issues.

They also helped a lot of people with medical problems.

The company has teams working all the time to fix problems fast and care for passengers.