Archive · 2 Oct 2025
Indian GCCs Evolve to Value Centers, Driving Innovation
Imagine offices of big companies from other countries in India.
They used to just save money, but now, these Indian offices (called GCCs) are doing much more.
They're making big decisions, creating new ideas, and even earning money!
These GCCs need skilled workers, especially in AI and data science.
They're also helping companies work in different languages using AI.
The government is supporting these changes, which is great for innovation in India.
Indian GCCs are shifting from cost-saving to value-generating operations.
This evolution involves increased autonomy in decision-making for GCCs.
GCCs are contributing to top-line revenue, not just cost reduction.
A key challenge is competition for skilled talent in areas like AI.
IBM is using AI to overcome language barriers and expanding into non-English markets.
- Who
- Santhosh Rao of IBM Consulting
- What
- Indian GCCs are transforming into value-generating entities
- When
- October 2, 2025
- Where
- India
- Why
- To drive innovation and revenue generation for parent companies.
Challenges
Opportunities
Talent Acquisition
Challenges
Competition for skilled talent is a major challenge.
Opportunities
Companies are adapting by adjusting experience requirements.
- Key Transformation
- GCCs moving from cost-saving to value-generating entities
- Expert Opinion
- Santhosh Rao, IBM Consulting Partner
- Focus Areas
- Data Science, AI, Cybersecurity
- Language Strategy
- Using AI and partnerships for non-English markets
- Talent Approach
- Moving away from rigid experience requirements