Archive · 23 Jul 2026
Delhi couple wins Rs 5 lakh for poor maintenance
A couple in Delhi bought a flat and started receiving maintenance bills, but the common areas like the swimming pool, lifts, and corridors were not well-maintained.
They complained multiple times, but nothing changed.
They took the facility management company to the consumer commission and won Rs 5 lakh in compensation because the company did not keep its promise to maintain the common areas.
The company was also ordered to pay Rs 15,000 in litigation costs.
A Delhi couple won Rs 5 lakh in compensation for poor maintenance of common areas in their residential complex.
The facility management company failed to maintain the swimming pool, lifts, and common areas as per the agreement.
The couple issued legal notices in April 2022 and February 2023, but no corrective measures were taken.
The consumer commission directed the company to pay Rs 5 lakh in compensation and Rs 15,000 in litigation costs.
The company was also ordered to pay 6% interest per annum if the amount is not paid within three months.
- Who
- Sanjay Khajanchi and Asha Khajanchi vs. Perfect Facilities Management Private Limited
- What
- A Delhi couple won Rs 5 lakh in compensation for poor maintenance of common areas in their residential complex.
- When
- The judgment was delivered on June 30, 2024.
- Where
- The residential complex is located in Orchid Metropolis, Aurobindo Marg, New Delhi.
- Why
- The facility management company failed to maintain common areas and amenities as per the maintenance services agreement.
Residents
Facility Management Company
Maintenance Services
Residents
The residents alleged that the facility management company failed to maintain common areas and amenities as per the agreement.
Facility Management Company
The company continued to charge maintenance fees but did not fulfill its contractual obligations.
Legal Notices
Residents
The residents issued legal notices in April 2022 and February 2023, but no corrective measures were taken.
Facility Management Company
The company issued legal notices demanding outstanding maintenance charges after the second legal notice from the residents.
Compensation
Residents
The residents sought compensation for deficiency in service and mental agony.
Facility Management Company
The company was directed to pay Rs 5 lakh in compensation for breaching its contractual obligations.
- Date of Purchase
- December 31, 2021
- Date of Complaint
- May 2024
- Date of Judgment
- June 30, 2024
- Compensation Amount
- Rs 5 lakh
- Litigation Costs
- Rs 15,000
- Interest Rate
- 6% per annum