Archive · 20 Jul 2026
Man Wins Rs 50,000 Over Granddaughter’s Defective Haircut
A man in Chandigarh took his granddaughter to a salon for haircuts and treatments.
The salon's services ruined her hair, causing her a lot of distress and embarrassment.
The man paid Rs 22,000 for the services but the salon refused to give him a complete bill or fix the problem.
He filed a complaint and the consumer commission ordered the salon to pay him Rs 50,000 as compensation.
The salon argued that the man was not a consumer and that there was no proof of bad service.
However, the commission agreed with the man and said the salon had caused mental agony and loss of appearance.
This ruling shows that companies must provide good services and address consumer concerns properly.
A man's granddaughter received a defective haircut and treatment at Femina Plus, Luxe Salon in Chandigarh.
The salon's services caused extreme distress, embarrassment, and loss of appearance to the granddaughter.
The man paid Rs 22,000 but the salon refused to issue a complete bill or provide corrective service.
The consumer commission ordered the salon to pay Rs 50,000 as compensation for deficiency in service.
The salon argued that the man was not a consumer and that there was no expert evidence of bad service.
- Who
- A man and his granddaughter vs. Femina Plus, Luxe Salon
- What
- Compensation for defective haircut and hair treatment services
- When
- Services availed on August 1, 2025, August 17, 2025, and October 17, 2025; decision on July 7, 2026
- Where
- Chandigarh, India
- Why
- The salon's services caused extreme distress, embarrassment, and loss of appearance to the granddaughter.
Complainant's Perspective
Salon's Defense
Consumer Status
Complainant's Perspective
The man is a consumer as he paid for the services and engaged the salon for his granddaughter.
Salon's Defense
The salon argued that the man is not a consumer as the bills were issued in the name of his granddaughter.
Deficiency in Service
Complainant's Perspective
The salon's services caused extreme distress, embarrassment, and loss of appearance to the granddaughter.
Salon's Defense
The salon claimed no expert evidence or medical opinion was provided to establish deficiency in service.
Bill Issuance
Complainant's Perspective
The salon failed to issue a complete bill and refused to refund or provide corrective service.
Salon's Defense
The salon argued that the bill given with the complaint was for Rs 7,640, not Rs 22,000.
- Date of Services
- August 1, 2025, August 17, 2025, October 17, 2025
- Amount Paid
- Rs 22,000
- Compensation Awarded
- Rs 50,000
- Salon Name
- Femina Plus, Luxe Salon
- Commission Decision Date
- July 7, 2026
- Consumer Helpline
- National Consumer Helpline: 1915, Chandigarh Helpline: 0172-270-0183