Archive · 23 Jul 2026
Ola Electric Ordered to Refund Rs 2.3 Lakh for Faulty Scooter
A woman in Tamil Nadu bought an Ola Electric scooter using a gold loan.
The scooter was delivered late and developed serious faults within a day.
The consumer body found Ola Electric liable and ordered a refund of Rs 2.3 lakh, including compensation for the defects and mental agony.
The company did not contest the case.
This ruling highlights the importance of timely delivery, exact product fulfillment, and defect-free vehicles, reinforcing consumer protection against unfair trade practices.
A woman purchased an Ola Electric scooter for Rs 1.97 lakh using a gold loan.
The scooter was delivered three months late and developed serious faults within 24 hours.
The consumer body ordered Ola Electric to refund Rs 1.97 lakh and pay additional compensation.
Ola Electric did not contest the case and provided no evidence or arguments.
The ruling emphasizes consumer rights to timely delivery, exact product fulfillment, and defect-free vehicles.
- Who
- A woman in Tamil Nadu who purchased an Ola Electric scooter using a gold loan.
- What
- The consumer body ordered Ola Electric to refund Rs 2.3 lakh for a faulty scooter.
- When
- The ruling was made on June 25.
- Where
- Tiruvannamalai, Tamil Nadu, India.
- Why
- The scooter was delivered late, developed faults within 24 hours, and was allegedly a lower battery variant than ordered.
Consumer's Perspective
Ola Electric's Perspective
Delivery and Quality
Consumer's Perspective
The consumer received a faulty scooter with a lower battery variant than ordered, which developed serious technical faults within 24 hours.
Ola Electric's Perspective
Ola Electric did not contest the case on merits and did not provide any evidence or arguments to challenge the allegations.
Compensation
Consumer's Perspective
The consumer sought a refund of Rs 1.97 lakh, compensation for deficiency in service and mental agony, and litigation costs.
Ola Electric's Perspective
Ola Electric was ordered to refund Rs 1.97 lakh, pay Rs 25,000 as compensation for deficiency in service and mental agony, and Rs 10,000 as litigation costs within one month.
- Complainant's Purchase
- Ola S1 Pro Plus 3rd Gen electric scooter for Rs 1.97 lakh
- Gold Loan
- Rs 1.40 lakh against pledged gold ornaments
- Promised Delivery Date
- October 2, 2025
- Actual Delivery Date
- December 30, 2025
- Faults Developed
- Within 24 hours of delivery
- Compensation Ordered
- Rs 2.3 lakh (Rs 1.97 lakh refund + Rs 25,000 + Rs 10,000)
- Interest Rate on Delayed Payment
- 9% annual interest