Archive · 26 Jul 2026
HDFC Bank Ordered to Compensate Cyber Fraud Victim
A senior citizen named Balwinder Singh was tricked into transferring Rs 2 lakh to a fraudster's HDFC Bank account.
He quickly reported the fraud to the bank and the police and got the money frozen.
However, the bank did not return the money despite his many requests.
The consumer commission found that the bank's actions were unfair and ordered it to return the Rs 2 lakh and pay an additional Rs 20,000 as compensation for the trouble caused.
The bank did not defend itself in court, so the commission accepted the complainant's version of events.
Balwinder Singh, a senior citizen, was tricked into transferring Rs 2 lakh to a fraudster's HDFC Bank account.
He promptly reported the fraud to the bank and police, freezing the amount.
Despite repeated requests, HDFC Bank did not release the frozen amount.
The consumer commission found the bank's actions deficient and ordered it to return the Rs 2 lakh and pay Rs 20,000 as compensation.
HDFC Bank did not appear in the proceedings, leading to an ex-parte order against them.
- Who
- Balwinder Singh, a senior citizen
- What
- HDFC Bank ordered to release frozen amount and pay compensation for deficiency in service
- When
- Order pronounced on June 9
- Where
- Chandigarh
- Why
- Bank failed to release the frozen amount despite prompt reporting and completion of formalities by the complainant
Complainant's Perspective
HDFC Bank's Perspective
Prompt Reporting and Bank's Response
Complainant's Perspective
The complainant reported the fraud promptly and completed all formalities, but the bank failed to release the frozen amount despite repeated requests.
HDFC Bank's Perspective
HDFC Bank did not appear in the proceedings and did not provide any defense or explanation for the delay.
Compensation and Harassment
Complainant's Perspective
The complainant suffered mental agony and harassment due to the bank's inaction, leading to a compensation claim.
HDFC Bank's Perspective
HDFC Bank did not contest the allegations, leaving the complainant's assertions unrebutted.
- Complainant
- Balwinder Singh
- Amount Fraudulently Transferred
- Rs 2 lakh
- Compensation Ordered
- Rs 20,000
- Date of Fraudulent Call
- April 3, 2024
- Date of Order
- June 9
- Bank Branch Involved
- HDFC Bank, Sector 22
- Commission
- District Consumer Disputes Redressal Commission, Chandigarh
- Complainant's Age Group
- Senior Citizen