Archive · 2 Jun 2025
Flynas Ordered to Pay Woman for Lost Baggage
A woman flying with Flynas lost her bag on a trip from Istanbul to Mumbai.
The airline didn't try hard enough to find it, according to the court.
The court ordered Flynas to pay the woman money for the lost bag and the trouble it caused.
This included money for the bag's value and for the upset it caused.
The airline didn't even show up at the court hearing.
The court pointed out the airline could have checked security footage to help locate the lost bag but didn't.
A Mumbai consumer commission ordered Flynas to pay a passenger Rs 1.25 lakh for a lost bag.
The passenger, Nupur Rohida, experienced the loss during a family trip.
The flight originated in Istanbul with a connection to Mumbai.
The airline was found negligent for not properly investigating the loss.
The commission cited the Montreal Convention regarding baggage loss compensation.
- Who
- Flynas Airlines and Nupur Rohida
- What
- Flynas was ordered to pay compensation for lost baggage.
- When
- December 2023 - January 2024 (incident), May 29 (order)
- Where
- Istanbul (origin) and Mumbai (destination)
- Why
- Due to Flynas's 'mala fide negligence' in handling the baggage and lack of effort to locate it.
- Airline
- Flynas
- Compensation Amount
- Rs 1.25 lakh + Rs 10,000
- Incident Period
- December 2023 - January 2024
- Flight Route
- Istanbul to Riyadh, then Mumbai
- Reason for Ruling
- Mala fide negligence
- Passenger Location
- Powai, Mumbai
