Archive · 31 Jan 2026
e-Jagriti and reforms boost consumer protection in 2025
In 2025, the Indian government introduced several reforms to protect consumers and improve their experience.
They launched e-Jagriti, a digital platform for resolving consumer disputes, which helped reduce the number of pending cases.
The National Consumer Helpline, available in many languages, helped consumers get refunds worth Rs 27.61 crore.
New standards were introduced to ensure products are safer and of better quality.
Legal Metrology reforms made sure that trade transactions are accurate and easier to comply with.
The government also provided money to upgrade consumer commissions, making their services better.
These changes aimed to make consumer protection faster, more accessible, and trustworthy.
e-Jagriti, a digital platform for consumer dispute resolution, was launched in 2025, with over 2.81 lakh users registered by mid-November.
The National Consumer Helpline facilitated refunds worth Rs 27.61 crore across 49,333 cases between April and October 2025.
New BIS standards were released to enhance consumer safety and product quality, with expanded mandatory hallmarking and HUID marking for silver jewellery.
Legal Metrology reforms focused on accurate trade transactions and reducing compliance burden, with new rules for instruments like gas meters and breath analysers.
Financial assistance of Rs 7.31 crore was released to upgrade infrastructure and improve service delivery under the Strengthening Consumer Commissions scheme.
- Who
- Ministry of Consumer Affairs, Food & Public Distribution, Government of India
- What
- Implementation of e-Jagriti, National Consumer Helpline, BIS standards, and Legal Metrology reforms
- When
- 2025
- Where
- India
- Why
- To boost consumer protection, enhance product quality, and improve grievance redressal
- e-Jagriti
- Unified, end-to-end digital platform for consumer dispute resolution
- National Consumer Helpline
- Available in 17 languages, facilitated refunds worth Rs 27.61 crore
- BIS standards
- Enhanced consumer safety and product quality, expanded mandatory hallmarking
- Legal Metrology reforms
- Ensured accurate trade transactions, reduced compliance burden
- Strengthening Consumer Commissions scheme
- Rs 7.31 crore released to upgrade infrastructure and improve service delivery