Archive · 21 Aug 2025
Grab Delivery Agent Criticizes Company's Insensitive Injury Response
A delivery driver for Grab got hurt while working.
The driver contacted Grab for help, but the customer service response was not helpful.
The app automatically accepted new orders even though he was injured.
Customer service told him to cancel the orders himself if he couldn't do them.
Grab has since apologized for the bad response.
A Grab delivery agent was injured while working and received an unsympathetic response from customer support.
The agent was hurt while riding his bike on a rainy day and unable to continue his work.
The Grab app automatically accepted two new orders on the agent's behalf despite his injury.
Customer support initially refused to reassign the orders, suggesting the agent cancel them.
Grab later apologized and acknowledged the support executive's response was not up to standard.
- Who
- A Grab delivery agent and Grab customer support.
- What
- A delivery agent was injured and received a negative response from his company.
- When
- August 17th.
- Where
- Singapore.
- Why
- The delivery agent was injured and seeking assistance from the company, which was not provided initially.
Delivery Agent's Perspective
Company Response
Company Response to Injury
Delivery Agent's Perspective
The agent was injured and needed help from the company.
Company Response
The company's support staff was not helpful and suggested self-cancellation of the orders.
- Company
- Grab
- Incident
- Delivery agent injured
- Date of Injury
- August 17th
- Location
- Singapore
- Support Response
- Unsympathetic, suggested order cancellation
- Outcome
- Grab apologized for the response