Archive · 2 Sep 2025
Dubai Issues New Rules for Online Food Delivery Sector
Dubai is making new rules for food delivery apps.
The rules say the apps have to be clear about how much things cost, and they can't add extra fees that weren't shown before.
Restaurants can now end their contracts if they don't like the app's rules.
Also, the apps can't favor their own delivery services.
If food is late because of a problem outside the restaurant's control, like a delivery delay, the customer won't have to pay extra.
These changes aim to protect both restaurants and customers, as online food delivery is a fast-growing business in Dubai.
New guidelines regulate Dubai's online food delivery sector.
Platforms must offer clear terms, changeable only after 30-day notice.
Restaurants can terminate contracts if they disagree with terms.
Pricing must be transparent, with no hidden fees at checkout.
Platforms must not prioritize their own services.
- Who
- Dubai's authorities and DCCPFT
- What
- Issued new guidelines for the online food delivery sector
- When
- Not explicitly stated in the article, but recent
- Where
- Dubai
- Why
- To ensure fairness, transparency, and consumer protection.
- Issuing Body
- Dubai Corporation for Consumer Protection and Fair Trade (DCCPFT)
- Key Changes
- Transparent pricing, fair contracts, and platform neutrality
- Revenue Projection (2025)
- Over Rs 119 billion