Archive · 21 May 2025
Bhubaneswar's 1929 Helpline to Get More Staff
Imagine Bhubaneswar as a busy city where people sometimes need help or have complaints.
To make it easier for people to get help, the city has a special phone number, 1929, like a super-helpful hotline.
Right now, there are some people who answer these calls.
The city wants to make the hotline even better, so they are hiring a lot more people, like 156 more!
These new people will help answer the calls and solve problems.
The city hopes this will make it faster and easier for everyone in Bhubaneswar to get the help they need.
Bhubaneswar Smart City Limited (BSCL) plans to strengthen its unified helpline number 1929 call center.
The call center, currently staffed by 30 executives, will expand to 186 personnel, including supervisors and a data analyst.
The increase aims to improve grievance redressal and service delivery for city residents.
BSCL issued a tender to select an agency to provide the new executives.
The 1929 helpline operates from the Integrated Command Control Centre in Satya Nagar.
- Who
- Bhubaneswar Smart City Limited (BSCL) is undertaking the expansion.
- What
- BSCL is expanding its 1929 helpline call center staff.
- When
- Recent, as BSCL is responding to increased call volume.
- Where
- Bhubaneswar, at the Integrated Command Control Centre in Satya Nagar.
- Why
- To improve service delivery and handle the rising number of calls related to grievances and services.
- Helpline Number
- 1929
- Current Staff
- 30 executives
- Planned Staff
- 186 personnel
- New Executives Requirement
- 175 with PGDCA and 3 years of experience
- Supervisors Requirement
- 10 with MBA and 3 years of experience
- Data Analyst Requirement
- 1 with BTech, data analytics focus, and 3 years of experience
- Location
- Integrated Command Control Centre, Satya Nagar