Archive · 23 Jan 2026
Ofcom investigates Meta over WhatsApp data accuracy
The British regulator Ofcom is investigating Meta, the company that owns WhatsApp, because they think Meta might not have given all the right information about WhatsApp during a review.
This review was about how businesses send lots of text messages, like reminders for appointments or delivery updates.
Meta says they take these rules seriously and will work with Ofcom to sort things out.
Ofcom is looking into this to make sure everything is fair and accurate.
Ofcom has opened an investigation into Meta Platforms over the accuracy of information provided about WhatsApp.
The investigation follows a market review of business bulk SMS messages, which are used for reminders and notifications.
Ofcom believes the information received from Meta may not have been complete and accurate.
Meta has stated it takes its regulatory obligations seriously and will cooperate with the investigation.
The investigation aims to ensure fairness and accuracy in the information provided by Meta.
- Who
- Ofcom (British regulator) and Meta Platforms
- What
- Investigation into the accuracy of WhatsApp data provided by Meta
- When
- Not specified (ongoing investigation)
- Where
- United Kingdom
- Why
- Concerns about incomplete and inaccurate information provided by Meta during a market review
- Regulator
- Ofcom
- Company
- Meta Platforms
- Service
- Investigation Trigger
- Incomplete and inaccurate information
- Meta's Response
- Cooperation and commitment to regulatory obligations