Archive · 21 Aug 2026
Kerala Bus Operator Ordered to Pay Passenger Rs 22,849
A woman in Kerala was travelling by bus to attend an important hospital appointment.
She said the bus stopped for about six hours in a forest area near Thirunelli.
Because of the delay, she missed her appointment for tumour treatment.
She complained to a consumer commission.
The commission said the bus company had not properly provided its service.
The company did not submit a reply or evidence in the case.
The commission ordered the operator to return her ticket money.
It also ordered Rs 20,000 for the trouble and distress she experienced.
A Kerala consumer commission ordered a bus operator to pay a passenger Rs 22,849.
The amount includes a Rs 2,849 ticket refund and Rs 20,000 compensation.
The passenger said the bus was stranded for about six hours near Thirunelli.
She missed a scheduled hospital appointment for tumour treatment because of the delay.
The commission found deficiency of service and unfair trade practices after the operator provided no reply or evidence.
- Who
- A woman passenger and an unnamed bus operator were involved; the Kerala consumer commission issued the order.
- What
- The operator was ordered to refund Rs 2,849 and pay Rs 20,000 compensation.
- When
- The date of the journey and the commission order was not specified.
- Where
- The alleged halt occurred in a forest area near Thirunelli, Kerala.
- Why
- The passenger missed a hospital appointment for tumour treatment after the bus allegedly remained halted for about six hours.
- Total payment
- Rs 22,849
- Ticket refund
- Rs 2,849
- Compensation
- Rs 20,000
- Reported delay
- About six hours
- Missed appointment
- A scheduled appointment for tumour treatment
- Commission finding
- Deficiency of service and unfair trade practices were held proved
- Operator's response
- The commission said the operator provided no reply or evidence