Archive · 13 Nov 2025
JPMorgan Managers Can Use AI for Performance Reviews, With Caveats
Imagine your teacher is writing a report card about you.
Now, imagine they have a smart computer helper that can help them write it faster.
That's kind of what JPMorgan is letting its managers do for employee reviews.
The computer helper can read notes and feedback and suggest what to write.
This could help managers write better reports because they have less time and might forget things or be unfair sometimes.
But, the computer helper isn't supposed to decide your grade or if you get a raise – the manager still has to do that important part.
The big question is whether these computer-assisted reports will feel real and helpful to you, or if they will feel like they weren't really written by your boss.
It's important for the managers to use the AI helper wisely, like a tool, and not just let the computer do all the thinking.
Companies are still figuring out the best way to use this new technology without losing the important human touch in evaluating people's work.
JPMorgan Chase & Co. is permitting managers to use an internal AI chatbot to assist in writing employee performance reviews.
The guidelines prohibit using AI for assigning performance scores or making pay or promotion decisions.
Proponents suggest AI can save managers time and offer more objective feedback than humans.
Critics warn of potential downsides, including reduced credibility, over-reliance on technology, and a dehumanizing process.
Other companies are also exploring AI tools for various aspects of employee evaluation and performance assessment.
- Who
- JPMorgan Chase & Co. managers and employees
- What
- JPMorgan Chase is allowing managers to use AI chatbots to assist in writing employee performance reviews.
- When
- This practice is being implemented during the performance review season.
- Where
- The guidelines are from JPMorgan Chase & Co., a financial institution.
- Why
- To potentially save managers time, provide more objective assessments, and improve the quality of feedback, while mitigating risks of over-reliance and loss of human judgment.
AI as a Beneficial Tool
Risks and Limitations of AI in Reviews
Efficiency and Objectivity
AI as a Beneficial Tool
AI can save managers time and potentially provide more objective assessments than human managers prone to bias and faulty memory.
Risks and Limitations of AI in Reviews
Over-reliance on AI can lead to employees feeling processed rather than personally evaluated, and the AI might be overly positive, failing to address performance issues adequately.
Employee Perception and Credibility
AI as a Beneficial Tool
Time-strapped managers may do employees a disservice by not using available tools to thoroughly evaluate work.
Risks and Limitations of AI in Reviews
Employees may discount AI-assisted reviews, questioning if the feedback truly comes from their boss, thus reducing credibility.
Managerial Judgment
AI as a Beneficial Tool
AI can help managers summarize data and inform their opinions, especially when dealing with large amounts of information like peer feedback.
Risks and Limitations of AI in Reviews
AI tools can lead to managers offloading analysis and relying less on their own judgment, potentially resulting in 'AI workslop' if not managed carefully.
- Company
- JPMorgan Chase & Co.
- AI Use
- Managers can use internal chatbot to help compose written performance reviews.
- AI Prohibitions
- AI tools cannot be used for assigning performance scores or making pay or promotion decisions.
- Expert Opinion (Levick)
- AI can infuse managerial practices if used thoughtfully, but wholesale use for grading is problematic.
- Expert Opinion (Cappelli)
- AI can offer more objective assessments than humans, but AI-assisted reviews may lack credibility with employees.
- Other Companies Using AI
- KPMG LLP, Shopify Inc. (for performance criteria), Rippling (Talent Signal system for new employees).