Archive · 2 Jun 2025
DGCA Issues Advisory to Airlines on Passenger Handling
India's aviation authority, the DGCA, has told airlines to change how they treat passengers because of airspace issues.
Due to Pakistan's airspace restrictions, flights are taking longer and making stops.
Airlines now need to tell passengers more about changes via email, text, and announcements.
They must provide enough food and water for the longer trips, plus medical supplies.
If flights are delayed, airlines should help passengers with missed connections and offer compensation.
The DGCA is making sure airlines keep passengers safe and comfortable during these unusual times.
DGCA issued an advisory to Indian airlines due to airspace restrictions impacting international routes.
Airlines must inform passengers of route changes, delays, and stops via multiple channels.
Airlines must provide sufficient meals, water, and medical kits for extended journeys.
Airlines are required to assist passengers with missed connections and provide compensation.
Non-compliance with the advisory will result in enforcement action.
- Who
- The Directorate General of Civil Aviation (DGCA) issued the advisory to Indian airlines.
- What
- The DGCA issued an advisory on passenger handling.
- When
- The advisory was issued following airspace restrictions.
- Where
- Not explicitly stated.
- Why
- Due to airspace restrictions affecting international routes and potential delays.
- Issuing Body
- Directorate General of Civil Aviation
- Affected Parties
- Indian airlines
- Reason for Advisory
- Airspace restrictions impacting international routes
- Key Changes
- Enhanced passenger communication, catering adjustments, and medical support
- Delay Compensation Basis
- Civil Aviation Requirements (CAR)