Archive · 19 Dec 2025
Elders Struggle with Digital Banking
Many older people and those who are not very good with technology are having a hard time with digital banking.
Things like passwords, PINs, and OTPs can be confusing and stressful for them.
This is making their daily lives difficult, especially when important services like bank accounts and gas connections are linked to digital systems.
Scammers are also taking advantage of this situation, tricking elderly people out of large amounts of money.
The government is pushing for more digital services, but many people are not ready for this change.
Without proper training and support, these digital systems can feel more like a burden than a help.
Elderly individuals and those with limited digital literacy struggle with digital banking systems, finding them confusing and stressful.
Scammers are targeting vulnerable populations, exploiting their lack of digital knowledge to commit fraud.
Recent cases include a retired medical officer in Hyderabad losing ₹36 lakh, a 78-year-old in Delhi losing ₹2.19 crore, and an 82-year-old in Bihar losing ₹1.16 crore.
Digital fraud cases in India have resulted in significant financial losses, with ₹4,245 crore lost in the first ten months of FY25 alone.
The rapid digitization of essential services is leaving many people behind, as they lack the necessary digital skills and infrastructure to navigate these systems.
- Who
- Elderly individuals, marginalized groups, and those with limited digital literacy
- What
- Struggles with digital banking and increasing cybercrime targeting vulnerable populations
- When
- Ongoing issue, with recent incidents reported in December 2024
- Where
- India, with specific cases in Hyderabad, Delhi, and Bihar
- Why
- Due to the rapid digitization of essential services and lack of adequate digital literacy and support for vulnerable groups
- Age of the Author's Father
- 85
- Amount Lost by Retired Medical Officer
- ₹36 lakh
- Amount Lost by 78-Year-Old in Delhi
- ₹2.19 crore
- Amount Lost by 82-Year-Old in Bihar
- ₹1.16 crore
- Total Losses in Digital Fraud Cases (FY25)
- ₹4,245 crore
- Total Cybercrime Losses in 2024
- ₹22,800 crore
- Total Digital Payment Fraud Cases (FY25)
- 13,516
- Total Amount Lost in Digital Payment Fraud (FY25)
- ₹520 crore