Archive · 15 Dec 2025
Kolkata Resident Fixes Potholes via CPGRAMS
Aishwarya Roy, a marketing manager in Kolkata, was tired of the dangerous potholes on her street.
She had complained to local officials before, but nothing changed.
So, she decided to try CPGRAMS, a government website where people can report problems.
She wrote a detailed complaint with pictures and sent it in.
Two weeks later, workers came to fix the roads!
Aishwarya and her neighbors were surprised and happy that her small complaint made a big difference.
CPGRAMS is a website that helps people like Aishwarya get problems fixed by the government.
Aishwarya Roy, a Kolkata resident, successfully got potholes in her neighborhood fixed through CPGRAMS, the government's grievance portal.
Roy had previously complained to local officials and the municipality without success, but her CPGRAMS complaint was resolved in 14 days.
The CPGRAMS portal, launched in 2007, allows citizens to lodge complaints related to service delivery by central and state governments.
Roy's complaint was under the Ministry of Housing and Urban Affairs and included detailed descriptions and photos of the potholes.
In November 2025, CPGRAMS recorded a total of 2,13,454 actions taken, including 1,42,856 grievances redressed by Central Ministries and 70,598 by States/UTs.
- Who
- Aishwarya Roy, a Kolkata-based marketing manager
- What
- Filed a complaint about potholes on CPGRAMS, leading to their repair
- When
- Complaint filed in September, resolved in 14 days
- Where
- Kolkata, India
- Why
- To address dangerous and long-standing potholes affecting her neighborhood
- Name
- Aishwarya Roy
- Occupation
- Marketing Manager
- Location
- Kolkata, India
- Portal Used
- CPGRAMS
- Complaint Resolution Time
- 14 days
- CPGRAMS Launch Year
- 2007
- Grievances Resolved (2022-2024)
- 70 lakh
- November 2025 Actions
- 2,13,454