Archive · 23 Aug 2025
ONDC to Launch Insurance Products for Sellers in 9-12 Months
Imagine a marketplace for small businesses, like a digital street.
This marketplace, called ONDC, is planning to offer insurance to its sellers.
This insurance will help protect them if customers cancel orders, return items, or don't pay when they receive their goods.
The idea is to make it easier for small businesses to participate and build trust with customers.
This will be available in the next year.
ONDC is also working on a system to handle complaints effectively, processing many orders daily.
Unlike some big platforms that use discounts, ONDC aims to fix problems directly.
ONDC plans to introduce insurance products for small sellers to mitigate risks.
Insurance products are expected to be available within the next 9-12 months.
The insurance mechanism aims to protect against losses from cancellations, returns, or failed cash-on-delivery orders.
ONDC's approach is to solve issues structurally, not through subsidies.
ONDC handled 18 million transactions last month with a robust grievance handling system.
- Who
- ONDC, small sellers, and consumers.
- What
- ONDC is introducing insurance products for small sellers and improving its platform.
- When
- Insurance products are expected in 9-12 months.
- Where
- Not explicitly mentioned in the article.
- Why
- To mitigate risks and build trust within the network, encouraging greater participation.
ONDC's Approach
Other Platforms
Problem Solving
ONDC's Approach
ONDC solves issues structurally
Other Platforms
Big platforms use subsidies and discounts
- Insurance Availability
- Expected in 9-12 months
- ONDC's Focus
- Structural solutions over subsidies
- Monthly Transactions
- 18 million
- ONDC's Goal
- Democratizing e-commerce
- Authorized Capital
- Rs 500 crore