Archive · 9 Aug 2025
EY India: Consumer, CXO Views Diverge on AI Risk
Imagine AI is becoming more common, but some people are worried about it.
A survey found that regular people are concerned about AI taking jobs, spreading fake information, and getting out of control.
However, the leaders in companies don't seem as worried.
This means the leaders should be more careful and talk to their customers to address these worries.
They should also create rules and be transparent in their use of AI.
EY India survey shows a gap in AI risk perception between consumers and CXOs.
Consumers worry about job displacement, misinformation, and AI control.
Only 27% of CXOs share consumer concerns regarding AI risks.
Many CXOs struggle with AI governance frameworks and risk management.
Organizations are embedding AI while potentially underestimating social and reputational risks.
- Who
- Consumers and C-suite executives (CXOs) in India.
- What
- Gap exists between consumer and CXO perceptions of AI risks.
- When
- Findings are based on recent survey data.
- Where
- Survey was conducted in India.
- Why
- To understand and compare consumer and leadership concerns regarding AI.
Consumer Perspective
CXO Perspective
AI Risk Perception Gap
Consumer Perspective
Strong concerns regarding AI risks, including job displacement and misinformation.
CXO Perspective
CXOs show significantly less concern compared to consumers, potentially underestimating public worries.
- Key Finding
- Confidence gap between consumer and CXO views on AI risk
- Consumer Concern 1
- 68% worry about AI-generated false information
- Consumer Concern 2
- 56% fear job losses
- Consumer Concern 3
- 61% are concerned about lack of AI control
- CXO Concern Level
- 27% share consumer concerns
- Governance Struggle
- 37% of CXOs struggle to develop AI governance frameworks
- AI Deployment Status
- 73% of organizations report having AI embedded in key initiatives
