8 months ago
TCS Expands Aviva UK Partnership for 6.5M Policies
Tata Consultancy Services (TCS) is working more with Aviva, a big insurance company in the UK.
They will now manage over 6.5 million insurance policies.
This includes an extra 1.1 million policies.
TCS uses a special digital platform called TCS BaNCSTM to help manage these policies better.
The goal is to make things easier for customers, like letting them do things themselves online.
TCS also plans to create 5,000 new jobs in the UK.
They had a big contract with Aviva worth $2.5 billion.
But TCS also had to pay $194 million because of a legal issue with another company.
TCS is also focusing on using AI to improve their services.
TCS expands partnership with Aviva to manage 6.5 million policies, including an additional 1.1 million.
TCS will use its BaNCSTM platform to enhance customer-centric digitisation and service quality.
The partnership aims to improve self-service capabilities and digitally powered service delivery.
TCS committed to creating 5,000 new jobs in the UK over the next three years.
TCS was ordered to pay $194 million in damages for misappropriating trade secrets from DXC.
- Who
- Tata Consultancy Services (TCS) and Aviva
- What
- Expansion of partnership to manage 6.5 million policies
- Where
- United Kingdom
- When
- December 2025
- Why
- To enhance customer-centric digitisation and service quality
Key facts
- Companies Involved
- Tata Consultancy Services (TCS), Aviva, Diligenta UK
- Policies Covered
- 6.5 million
- Additional Policies Managed
- 1.1 million
- Contract Duration
- 15 years
- Contract Value
- $2.5 billion
- TCS Job Commitment
- 5,000 new jobs in the UK over three years
- Platform Used
- TCS BaNCSTM
- Damages Paid by TCS
- $194 million
Quotes
R Vivekanand
President, BFSI Products & Platforms, TCS
“Aviva’s ongoing trust in our services and, their decision to entrust us with additional portfolios, demonstrates the depth of our collaboration. We continue to invest in our TCS BaNCSTM platform and services to stay ahead in the fast-changing tech landscape, as we strive to enhance end-to-end customer experience benchmarks within the UK Life and Pensions industry.”
thehindubusinessline.com
Nuvama Research
A research firm analyzing Tata Consultancy Services.
“Given enterprise tech debt is still high and cloud adoption is yet to reach saturation levels, the opportunity for AI-driven modernisation remains significant.”
thehindubusinessline.com
Emkay Research
A research firm discussing enterprise tech debt and AI's role in transformation.
“AI is now changing this by improving speed, economics, and execution – reigniting demand for large-scale transformation initiatives across cloud migration, data modernisation, Salesforce, and ServiceNow implementations.”
thehindubusinessline.com
PL Capital
A capital firm commenting on TCS's strategy in AI integration.
“TCS highlighted a dual strategy of deepening AI ecosystem partnerships across hyperscalers, platforms, domain leaders, and AI-native firms, while pursuing selective M&A to strengthen capabilities in cloud, cybersecurity, digital, enterprise platforms, and advisory. This approach accelerates scaling of new-age offerings, enhances cross-sell, and reinforces TCS’ positioning as a full-stack AI transformation partner.”
thehindubusinessline.com
