Archive · 18 Jul 2026
Goa Hotel Ordered to Pay Rs 10 Lakh
A family was on vacation at a hotel in Goa.
One morning, their room got locked, and smoke started filling it while their two kids were inside.
The parents couldn't open the door and had to ask for help.
The hotel said it was an accident, but the parents said the hotel didn't handle the situation well.
A court in Delhi said the hotel was at fault and ordered it to pay the family Rs 10 lakh for the scary experience.
The hotel has to pay this money within four weeks or it will have to pay extra interest.
A family's vacation at Le Meridien Goa turned traumatic when their room filled with smoke while their children were inside.
The Delhi Consumer Commission ordered the hotel to pay Rs 10 lakh for deficiency in service and mental agony caused.
The hotel blamed the incident on the parents repeatedly pressing the doorbell, causing it to overheat.
The commission rejected the hotel's jurisdiction argument, stating it could hear the complaint due to the hotel's branch office in Delhi.
The hotel's admission of the incident was a key factor in the ruling, which also included Rs 50,000 for litigation expenses.
- Who
- Pritika Dua and her family, Le Meridien Goa
- What
- Hotel ordered to pay Rs 10 lakh for safety lapse
- When
- Incident on June 21, 2024; Ruling on July 3, 2024
- Where
- Le Meridien Goa, Delhi Consumer Commission
- Why
- Hotel failed to provide safe accommodation and emergency response
- Hotel Name
- Le Meridien Goa
- Incident Date
- June 21, 2024
- Compensation Amount
- Rs 10,00,000
- Litigation Expenses
- Rs 50,000
- Interest Rate
- 7% per annum
- Payment Deadline
- 4 weeks from order date
- Commission Name
- New Delhi District Consumer Disputes Redressal Commission-VI
- Complainant
- Pritika Dua