Archive · 25 Dec 2025
Indian Banks Scale Generative AI for Revenue Growth
Indian banks are using a special kind of computer technology called Generative AI to make more money.
Before, they were just testing it, but now they're using it for real.
This technology helps them do things faster, like adding new businesses to their systems in just 10 minutes instead of hours.
It also helps them talk to customers better, especially since more people are using computers and phones to do their banking instead of going to the bank.
The banks are also updating their old computer systems to work better with this new technology.
One example is the BSE, which can now quickly get back online if something goes wrong.
The people in charge of technology in these banks are also becoming more important, as they help decide how to use these new technologies.
The future of banking in India looks like it will be all about these smart computer programs that can do lots of different tasks on their own.
Indian banks are scaling generative AI beyond proof-of-concept stages to drive revenue growth.
Kiran Jagannath of AWS highlights the shift towards 'agentic AI' for complex task execution.
AI-driven efficiency is directly translating to top-line growth, with examples like Cashfree's merchant onboarding.
Banks are modernizing legacy core systems, adopting strategies like 'hollowing out the core' or 'dual-engine approach'.
The role of CIOs has evolved, with technology leaders now having a seat on boards.
- Who
- Indian financial institutions and AWS
- What
- Scaling generative AI for revenue growth
- When
- Currently and over the next three years
- Where
- India
- Why
- To drive top-line growth and business process efficiencies
- Organization
- Amazon Web Services (AWS)
- Executive
- Kiran Jagannath
- Technology Focus
- Generative AI and Agentic AI
- Timeframe
- Next three years
- Example Use Case
- Cashfree's merchant onboarding
- Core Modernization
- Legacy banking systems
- Risk Mitigation
- BSE's cloud-based system
- CIO Role
- Seat at the board table