Archive · 12 Jun 2025
Zomato's 'Rain Surge Fee' Questioned in Bengaluru
Imagine ordering food, and the app charges extra because it's raining.
But what if it's not?
A person in Bengaluru saw Zomato charging a 'rain surge fee' even though it wasn't raining.
They posted about it online, and Zomato responded, wanting to investigate.
Zomato Gold members no longer get a rain surge fee discount.
Also, a new company called Rapido is starting a food delivery service that might be cheaper.
A Bengaluru man reported being charged a 'rain surge fee' by Zomato despite clear skies.
The user shared their concern on X (formerly Twitter).
Zomato responded, requesting the user's details for investigation.
Zomato Gold members no longer receive waivers for rain surge fees.
Rapido is entering the food delivery market with a budget-friendly service, potentially challenging Zomato and Swiggy.
- Who
- A Bengaluru man and Zomato. Also, Rapido.
- What
- A Bengaluru man was charged a 'rain surge fee' by Zomato despite no rain.
- When
- The incident was reported on June 10, 2025.
- Where
- Bengaluru, India.
- Why
- The user questioned the fee, leading to the issue being highlighted and Zomato's response.
User Experience
N/A
Fee Transparency
User Experience
Customers are frustrated by unexpected fees, such as rain surge fees when there is no rain.
N/A
N/A
- App
- Zomato
- Fee
- Rain surge fee
- Location
- Bengaluru
- Platform
- X (formerly Twitter)
- Competitor
- Rapido
