Archive · 1 Sep 2026
Naidu Orders Better Citizen Services Through Public Feedback
Chief Minister N. Chandrababu Naidu wants government offices to serve people better.
He said officials should regularly ask citizens what is working and what needs improvement.
More government services should be available online.
Important applications and certificates should be handled quickly.
He also wants cleaner cities, villages, and welfare hostels.
Parents should visit hostels each month to learn about food, water, and other facilities.
The government will publicize efforts against crimes against women and ganja use.
Officials were also asked to help farmers and use unused land productively.
Chief Minister N. Chandrababu Naidu directed officials to improve government services using regular public feedback.
He ordered departments to offer services and issue certificates online through an integrated service system.
Naidu stressed sanitation, welfare-hostel improvements, and stronger action against crimes against women and ganja use.
Officials were told to review service delivery regularly, resolve public grievances, and rank officers by performance.
He sought support for farmers, including natural farming, better water use, and productive use of 5.70 lakh acres of land.
- Who
- Chief Minister N. Chandrababu Naidu and senior government officials.
- What
- A review of the Real Time Governance initiative and directions to improve citizen services, sanitation, grievance handling, and farmer support.
- When
- Monday; the article does not provide a calendar date.
- Where
- Naidu’s camp office; the directions cover government services across urban, rural, state, district, and Assembly constituency levels.
- Why
- To improve service delivery based on public feedback and address lapses in government administration.
- Meeting
- Naidu reviewed the Real Time Governance initiative with senior officials.
- Online services
- Departments were directed to provide services and issue certificates online.
- Sanitation
- The Chief Minister said sanitation standards in urban, rural, and welfare-hostel settings must improve.
- Hostel oversight
- Parents are to be invited to welfare hostels on the first Sunday of every month.
- Officer performance
- State- and district-level officers are to be ranked based on citizen-service performance.
- Land use
- Officials were directed to properly utilise 5.70 lakh acres of land.
- Agriculture
- Officials were asked to support natural farming, optimise water resources, and use the AWARE app for crop advice.