Archive · 3 Oct 2026
Kerala Police Warn of Fake Customer Care Cyber Scams
Kerala Police say some scammers put fake customer-care phone numbers on the internet.
They pretend to work for banks or online shopping companies.
They may ask people to install an app that lets them see or control a phone.
They might also ask for a small payment, such as Rs 5.
These tricks can help scammers get private information or steal money.
Police say to find contact details on a company’s official website or app.
Never tell strangers your passwords, PINs, or one-time codes.
If someone seems suspicious, hang up and contact the company directly.
People who lose money should call 1930 or report it online at cybercrime.gov.in.
Kerala Police warned that scammers are posting fake bank and e-commerce customer-care numbers online.
People who call these numbers may be contacted by fraudsters posing as customer-support agents.
Scammers may ask victims to install remote-access apps or pay small fees, such as Rs 5.
Police advised using only official websites or apps and never sharing OTPs, PINs, passwords, or card details.
Victims of cyber financial fraud should report it immediately to helpline 1930 or cybercrime.gov.in.
- Who
- Kerala Police warned the public about fraudsters impersonating customer-support agents.
- What
- Police cautioned against fake customer-care numbers used to obtain personal and financial information and commit fraud.
- When
- The warning was issued in a police statement; no specific date was provided.
- Where
- The warning concerns online scams affecting the public in Kerala.
- Why
- Fraudsters use fake contact numbers, remote-access apps, and small payment requests to obtain information or carry out financial fraud.
Police guidance
Fraudsters' claims
How to get customer support
Police guidance
Use contact details on official websites or apps, or visit the institution’s nearest branch.
Fraudsters' claims
Fraudsters posing as support agents offer help through fake numbers posted online.
Requests to install apps or pay fees
Police guidance
Do not install remote-access or screen-sharing apps or make payments at strangers’ requests.
Fraudsters' claims
Scammers may describe an app installation or a small payment as necessary to resolve a complaint or complete registration or verification.
- Warning issued by
- Kerala Police
- Impersonated services
- Banks and e-commerce platforms
- Common tactics
- Fake online customer-care numbers, remote-access or screen-sharing apps, and small payment requests
- Example fee mentioned
- Rs 5
- Cybercrime helpline
- 1930
- Reporting portal
- www.cybercrime.gov.in