Archive · 16 Dec 2025
Ahmedabad Metro Faces Challenges in Crowd Management and Safety
The Ahmedabad Metro, which started in 2019, has been growing and now has many passengers.
A study by CEPT University found that while the Metro is good inside, there are problems outside the stations.
These include managing crowds, helping people find their way, and making sure it's safe to get to and from the stations.
The study also found that people are not using the Metro's app or digital tickets as much as they could.
The Metro is important for the city, and fixing these problems can make it even better for everyone who uses it.
Ahmedabad Metro has grown since its 2019 launch, with an average daily ridership of 1.5 lakh passengers.
A CEPT University study identified challenges in crowd management, navigation clarity, and safety outside stations.
The study surveyed 540 Metro users and analyzed ridership patterns and passenger feedback.
Key issues include fragmented access routes, gaps in feeder services, and low digital adoption.
The Metro has seen high ridership during major events like the Cricket World Cup and Coldplay concert.
- Who
- CEPT University students and faculty
- What
- Conducted a study on Ahmedabad Metro's crowd management and safety issues
- When
- Study conducted in 2024, Metro launched in 2019
- Where
- Ahmedabad and Gandhinagar, India
- Why
- To assess service quality and identify areas for improvement
- Launch Year
- 2019
- Current Ridership
- 1.5 lakh passengers daily
- Corridors
- East-West (Thaltej Gam to Vastral Gam) and North-South (Gandhinagar to Ahmedabad)
- Survey Participants
- 540 Metro users
- Key Issues Identified
- Crowd management, navigation clarity, transfer experience, multi-modal integration, safety outside stations
- Highest Ticket Sales
- 20.51 lakh in September 2023 (East-West corridor)
- Notable Events
- Cricket World Cup finals (2023), Coldplay concert (2025)
- Digital Adoption
- Low adoption of mobile app and NCMC system