Archive · 11 Nov 2025
Akasa Air Partners with One Point One Solutions for Customer Service Platform
Imagine Akasa Air, a fast-growing airline in India, wants to make it easier for people to talk to them.
They are teaming up with a company called One Point One Solutions, which is good at handling customer calls and messages.
This new system will let Akasa Air talk to customers through phone calls and emails all in one place.
It will also help the airline see customer information quickly so they can answer questions better.
This helps make flying with Akasa Air a smoother experience for everyone.
The new system will be ready soon and will help the airline keep track of how well they are helping their passengers.
One Point One Solutions has secured a contract with Akasa Air to deploy an omnichannel contact center solution.
The new CCaaS solution aims to improve customer engagement and operational efficiency for Akasa Air.
The platform will unify customer interactions across channels like voice and email, integrating with existing airline data systems.
Deployment includes an analytics dashboard for tracking metrics such as deflection rates, intent accuracy, and customer satisfaction.
One Point One Solutions is a Mumbai-based business process outsourcing and IT services provider with global operations.
- Who
- One Point One Solutions Limited and Akasa Air
- What
- Akasa Air is deploying an advanced omnichannel contact center as a service (CCaaS) solution provided by One Point One Solutions to enhance customer engagement and operational efficiency.
- When
- The deployment is scheduled to be completed within the coming weeks. Akasa Air launched operations in August 2022.
- Where
- India
- Why
- To manage customer interactions across multiple channels, access real-time information for improved passenger assistance, and track key performance metrics.
- Akasa Air Launch Date
- August 2022
- Akasa Air Passengers Served
- Over 22 million
- Akasa Air Domestic Cities Connected
- 24
- Akasa Air International Cities Connected
- 6
- Akasa Air Aircraft Fleet
- 30 Boeing 737 MAX
- One Point One Solutions Employees
- Over 5,600