Archive · 20 May 2025
UAE Entry Denial Complaint Dismissed by Mumbai Commission
Imagine someone paid money for a trip to Dubai, but was not allowed in.
They complained to a special court in Mumbai, saying they were treated unfairly.
The court said the consulate, which gave the visa, isn't responsible for what happens at the border.
The court explained that the consulate is like a part of a different country, and the local laws don't apply to them.
The court also noted that the decision to let someone into Dubai is made by the immigration officers, not the consulate.
So, even though they had a visa, the court said the consulate didn't do anything wrong and dismissed the complaint.
A Mumbai consumer commission dismissed a complaint from a transgender person denied entry to Dubai.
The complainant sought a refund, compensation, and apology after being denied entry despite a valid visa.
The commission stated that visa issuance is a sovereign function, not covered by the Consumer Protection Act.
Final entry decisions rest with immigration, not the consulate, according to the commission.
The UAE consulate in Mumbai did not appear before the commission despite a notice.
- Who
- Salim alias Salma Umar Khan Sakharkar, a transgender person, filed the complaint against the consulate.
- What
- A transgender person's complaint against the UAE consulate in Mumbai, related to entry denial, was dismissed.
- When
- In February 2024, the complainant filed a complaint; the commission recently dismissed it.
- Where
- Mumbai, regarding entry to Dubai.
- Why
- Because the commission determined visa issuance is a sovereign function and not covered under the Consumer Protection Act.
Complainant
Consumer Commission
Denial of Service
Complainant
The consulate did not provide any defective service. The final decision is from the immigration authority.
Consumer Commission
The consulate provided unfair and defective service by approving the visa and then the entry being denied.
- Location of Complaint
- Mumbai
- Complaint Date
- February 13, 2024
- Trip Duration
- 5 days
- Trip Cost
- Rs 5.2 lakh