Archive · 10 Sep 2026
MSRTC Launches NCMC Helpline As Maharashtra Bus System Expands
Maharashtra’s state bus service is introducing a new card called NCMC.
The card can be used by passengers travelling on ST buses.
Some passengers have had trouble activating, recharging or checking the cards.
A special helpline has now been created to help them.
Passengers can call either of two official phone numbers.
The cards are being given out at bus depots and bus stations across Maharashtra.
Senior citizens and women receiving travel concessions are expected to use the cards.
Officials have asked people to rely on the official helpline instead of unverified social-media information.
MSRTC has launched a dedicated helpline for NCMC card-related problems.
Passengers can get help with activation, recharging, balance checks and other technical issues.
The helpline numbers are 022-42022190 and 022-69787303.
NCMC cards are being registered and distributed at ST depots and bus stations across Maharashtra.
Cards are being made mandatory for senior citizens and women concession holders, amid reported user difficulties.
- Who
- The Maharashtra State Road Transport Corporation, with support from NSDL Payments Bank, is handling the NCMC card rollout and assistance.
- What
- A separate helpline has been launched to resolve NCMC card activation, recharge, balance-checking and other technical problems.
- When
- During the current rollout of the NCMC system; no specific date is stated.
- Where
- At ST depots and bus stations across Maharashtra, for passengers travelling on Maharashtra ST buses.
- Why
- To address passenger complaints and support the government-directed introduction of NCMC cards, including their planned mandatory use for senior citizens and women concession holders.
- Helpline numbers
- 022-42022190 and 022-69787303
- Card system
- National Common Mobility Card (NCMC)
- Assistance available
- Card activation, adding money, balance checks and other technical issues
- Distribution locations
- ST depots and bus stations across Maharashtra
- Distribution partner
- Ebix Technologies Limited and its authorised representatives
- Helpline provider
- NSDL Payments Bank
- Planned mandatory users
- Senior citizens and women concession holders travelling on ST buses