Archive · 8 Oct 2026
Delhi Commission Orders Rs 3 Lakh Payout Over Defective Machine
A dental surgeon bought a facial machine for her clinic.
She said she could not use it because the seller did not show her how it worked.
Later, the machine had problems with its wire and suction tip.
She said the seller did not fix the problems after she complained.
The seller did not contest the case, according to the commission.
The commission said the machine was of no use without a demonstration and found the seller had failed to provide proper service.
It ordered the seller to return the machine’s Rs 1.5 lakh cost.
It also ordered another Rs 1.5 lakh as compensation.
A South Delhi consumer commission ordered the seller to pay a dental surgeon Rs 3 lakh.
The surgeon bought a Hydra Facial machine for about Rs 1.5 lakh as part of a four-product purchase in 2023.
The commission found that the seller failed to provide a requested demonstration for months, leaving the machine unusable.
It also noted unresolved complaints about a malfunctioning suction tip and problems with a connecting wire.
The order directs the seller to refund Rs 1.5 lakh for the machine and pay Rs 1.5 lakh in compensation.
- Who
- A dental surgeon and the seller of the Hydra Facial machine.
- What
- The South Delhi consumer commission ordered the seller to refund Rs 1.5 lakh and pay Rs 1.5 lakh in compensation.
- When
- The commission's order was dated September 23; the year is not specified in the article.
- Where
- South Delhi, India.
- Why
- The commission found that the machine remained unusable amid a delayed demonstration, defects, and inadequate after-sales service.
- Total award
- Rs 3 lakh
- Machine refund
- Rs 1.5 lakh
- Compensation
- Rs 1.5 lakh for mental agony, harassment, and litigation costs
- Machine
- Hydra Facial Vertical Platform
- Purchase year
- 2023
- Demonstration requests
- The commission said requests continued until May 16, 2024
- Seller's participation
- The seller refused to accept notice and did not contest the case