Railway Ministry Addresses Rising Cleanliness Complaints

The Railway Ministry is worried because more passengers are complaining about dirty train coaches and bedrolls.

They saw a big jump in complaints in October and November 2025 compared to September.

At the same time, fewer passengers said the trains were 'excellent' or 'satisfactory.'

The ministry asked all the different parts of the railway to find out why this is happening and to do better at fixing these problems.

They have a special app called Rail Madad where passengers can complain, and the ministry wants to make sure these complaints are dealt with quickly and well.