Archive · 25 Jul 2025
Zepto Faces Backlash Over Hidden Cash Handling Fees
Zepto, a delivery app, is being accused of adding extra fees to orders paid with cash.
Customers say they're charged a "cash handling fee" that isn't shown before they order.
The app might be tricking people into using COD by making it the easiest payment option.
People are upset because they feel like they're being cheated, as the extra charge only appears at the end.
Some users noticed the issue and called out the company on social media.
Zepto customers are reporting hidden "cash handling fees" on Cash-on-Delivery (COD) orders.
Customers allege the fee is not disclosed before placing the order, but appears after the order is delivered.
The fee is reportedly added after customers select the COD option.
One customer described the practice as "outright cheating."
Critics suggest the app uses a "dark pattern" by changing the default call-to-action (CTA) to favor COD.
- Who
- Zepto customers.
- What
- Zepto is being accused of adding a hidden cash handling fee to Cash-on-Delivery orders.
- When
- The issue was reported on July 23, 2025, and the article was published on July 25, 2025.
- Where
- Bengaluru, India.
- Why
- Customers believe Zepto is using "shady practices" by adding the fee without clear disclosure.
Zepto Customers
Zepto
Fee Transparency
Zepto Customers
Cash handling fees are deceptive and not transparent.
Zepto
Zepto has not yet provided an official statement or defense for the charges.
Business Practice
Zepto Customers
The addition of the COD fee is an unfair practice that preys on muscle memory.
Zepto
The lack of response suggests that the company has not yet addressed the customer's issues.
- Company
- Zepto
- Issue
- Hidden Cash Handling Fees
- Method
- COD orders
- Reported By
- Bengaluru resident Sumukh Rao
- Fee
- Rs 15+GST
- Customer Reaction
- Outrage; claims of cheating