WCD Leverages Digital Platforms for Grievance Redressal

The Ministry of Women and Child Development (WCD) uses digital tools to help people with their complaints.

They received many complaints through a system called CPGRAMS and solved most of them.

They also have a helpline (181) that helps women, and a helpline (1098) for children in trouble.

They use an app to track nutrition programs and have started using facial recognition to make sure food reaches the right people.

They also have a dedicated call center for any problems related to their schemes.