Archive · 15 Dec 2025
Kerala Grameena Bank partners with Fyno
Kerala Grameena Bank (KGB) has teamed up with Fyno, a company that helps banks manage customer messages.
This partnership will help KGB send messages to customers more quickly and accurately.
It will also make it easier for the bank to manage and update these messages.
The RBI, which is like the boss of banks in India, has been telling banks to improve how they talk to customers and handle complaints.
Fyno's platform has already helped KGB send more messages successfully, reduce costs, and get fewer complaints from customers.
In the next year, Fyno aims to send even more messages for KGB.
The CEO of Fyno said that this partnership shows how banks are using better technology to meet the needs of customers all over India.
Kerala Grameena Bank (KGB) partners with Fyno to streamline customer communication workflows.
Fyno's platform ensures timely and accurate message delivery, improving visibility, control, and compliance.
The partnership aligns with RBI's guidelines on customer service, grievance redressal, and multilingual accessibility.
Fyno has processed 165 million messages for KGB in the last two months, with a 9% improvement in SMS deliverability and a 46% reduction in customer complaints.
Fyno aims to process 1.65 billion messages for KGB in the next 12 months.
- Who
- Kerala Grameena Bank (KGB) and Fyno
- What
- Partnership to streamline customer communication workflows
- When
- December 15, 2025
- Where
- India
- Why
- To improve customer service, comply with RBI guidelines, and enhance communication governance
- Partnership
- Kerala Grameena Bank (KGB) and Fyno
- Purpose
- Streamline customer communication workflows
- Platform Benefits
- Timely, accurate message delivery, better visibility, control, and compliance
- Regulatory Context
- RBI's focus on customer service, grievance redressal, and multilingual accessibility
- Performance Metrics
- 9% improvement in SMS deliverability, 14% decline in communication costs, 46% reduction in customer complaints
- Messages Processed
- 165 million in the last two months, aiming for 1.65 billion in the next 12 months
- CEO Statement
- Aniketh Jain, Co-Founder and CEO of Fyno