Archive · 21 Aug 2026
Pune Civic Complaint Backlog Grows Amid Pothole Accident Concerns
Many people in Pune have reported problems such as potholes, damaged roads and health services online.
More than 500 of these complaints have not yet been resolved.
Over 300 complaints have been waiting for more than three weeks.
Pothole complaints are increasing, and poor roads have been linked to accidents and travel difficulties.
The Pune Municipal Corporation reviewed the complaints.
Additional Commissioner Prajit Nair told departments to act within the next few days.
He said complaints should not be closed unless there is a valid reason and the problem has been addressed.
Residents say some complaints were marked closed even though the work had not been done.
More than 500 civic complaints filed through Pune’s online portals remain pending.
A total of 327 complaints are pending on Aaple Sarkar, including 161 older than three weeks.
The Public Grievance portal has 183 pending complaints, with 150 unresolved for more than three weeks.
Health and road-related complaints make up the largest share of the backlog, followed by ward and drainage issues.
Pune Municipal Corporation official Prajit Nair ordered departments to clear the backlog and properly respond to complainants.
- Who
- Pune residents, Pune Municipal Corporation departments and Additional Commissioner Prajit Nair.
- What
- More than 500 online civic complaints remain pending, including many about roads, potholes and health services.
- When
- The complaints include 300 or more that have been pending for over three weeks; Nair ordered action within the next few days.
- Where
- Pune, through the Aaple Sarkar and Public Grievance portals.
- Why
- Residents want civic problems properly resolved, while officials are seeking to clear the backlog and improve complaint responses.
Civic Officials’ Response
Residents’ Concerns
Handling the backlog
Civic Officials’ Response
Pune Municipal Corporation officials were directed to clear pending complaints within the next few days and provide proper responses.
Residents’ Concerns
Residents have urged the corporation to improve its grievance-redressal system and address complaints fully.
Closing complaints
Civic Officials’ Response
Additional Commissioner Prajit Nair said complaints should not be closed without a valid reason or the required corrective action.
Residents’ Concerns
Residents claimed that some complaints were marked closed before the reported problems were actually resolved.
Road and pothole problems
Civic Officials’ Response
The corporation’s review identified roads among the departments with the largest number of pending complaints.
Residents’ Concerns
Residents remain concerned that rising pothole complaints and poor road conditions are contributing to accidents and commuter difficulties.
- Total pending complaints
- More than 500 across the online grievance portals.
- Aaple Sarkar backlog
- 327 complaints, including 161 pending for more than three weeks.
- Public Grievance backlog
- 183 complaints, including 150 pending for more than three weeks.
- Main complaint areas
- Health and roads, followed by ward offices and drainage.
- Official directive
- Prajit Nair ordered departments to clear the backlog within the next few days.
- Complaint-closing rule
- Complaints should not be closed without a valid reason and the required action.