AI Enhances, but Does Not Replace, Customer Support

AI tools are being used to answer simple customer questions quickly, like a helpful robot.

But when a problem is tricky or emotional, people still need a real person to help.

Experts say that using AI too much can make customers feel ignored if their issue isn’t solved.

Companies are spending a lot of money on AI, but it’s not clear if customers are happier.

A big outsourcing company called iEnergizer uses both AI and many human workers to handle millions of customer calls in many languages.